Jaganath K M

About Jaganath K M

Dynamic and results-driven Senior Operations Manager with 22+ years of professional…

Experience

1. Senior Operations Manager

   Infosys BPM

   Feb 2025 — Present · Chennai, IN

   Lead and manage large-scale Financial Crime operations (AML & KYC), ensuring compliance with Metro Bank UK and global regulatory requirements-Oversight of periodical reviews (ODD/PR) for foreign financial institutions and corporate clients, ensuring high-quality standards and timely delivery-Drive transaction monitoring, sanctions screening, and adverse media checks to mitigate financial crime risks and maintain regulatory compliance-Partner effectively with internal stakeholders, client relationship teams, and external regulators to ensure smooth audits, remediation, and compliance reviews-Successfully handle regulatory remediation projects, delivering improved controls, enhanced efficiency, and reduced risk exposure-Leverage expertise in AML/KYC regulations, OFAC, EU AML directives, and other global regulatory frameworks to strengthen compliance operations-Manage financial crime technology stack, including case management tools, transaction monitoring systems, and watchlist/screening solutions-Proven ability in building and scaling new teams from zero, driving recruitment, training, and operational excellence across multi-site delivery centers-Provide strong stakeholder management, ensuring transparent communication, performance reporting, and issue resolution with senior leadership.Key Achievements-Established scalable operating model for Metro Bank Financial Crime process at Infosys BPM, aligning with industry best practices-Improved SLA adherence and quality metrics by implementing enhanced review checkpoints and leveraging automation in case workflows-Fostered a culture of compliance and continuous improvement through training, mentorship, and cross-functional collaboration.

Education

• University of Madras

  Bachelor of Science - BS

  2001