Jagan Shantigram

WORK HISTORY

EDUCATION

ABOUT JAGAN SHANTIGRAM

Senior VP Engineering Product development engineering leader, technology strategist and responsible for outbound technology sales. Passionate about customer experience and getting the product right. Built and led world class engineering organizations, hired and coached leaders who went on to leading large organizations of their own. Ran data driven organizations that constantly improve process and product using data, to deliver on better customer experience and higher satisfaction. Summary:• Entrepreneurial, built multiple teams from scratch and managed large (300+) multi-country engineering teams. Put in place data driven processes to focus on quality and to scale the organisation• Built software products in Network management, AI applications, wireless RAN and wireline networking, analytics, IoT, OTT content streaming. Ecommerce platform, digital transformation of BSS and billing including CRM and customer success tools for MVNO customers, machine learning based service for cellular load estimation• Delivered and supported several products in to Tier 1 mobile operators, understanding of what it takes to build quality and scale in products• Built large scale, cloud systems live with peak of 400+ VMs across regions, servicing 35+M monthly and 5M daily active users - software as a service (SaaS) model• Managed crisis situations and turned around outcomes to build customer trust and retention – experienced at digging into issues and resolving them with a combination of technical, program management and communication skills• Built high performance teams by setting up the culture of doing things right, processes for development, deployment and customer support across time zones and regions. Drove automation of processes to significantly reduce manual effort across functions• Built a strong pipeline of young and diverse talent - hiring best people to raise the bar, mentoring for leadership and creating diversity in teams