Jagan Louis
Service Delivery Manager CTS
- Role
- Senior Manager Service Delivery at Cognizant
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Jagan Louis
A result oriented professional with overall 20+ years of experience in Delivery…
Experience
Senior Manager Service Delivery
Dec 2014 — Present · Tamil Nadu, IN
Responsible for end-to-end management of the program delivery, which includes business operations, service delivery processes, transformation, people practice, customer satisfaction, contractual deliverables, risk management, internal & customer governance and enable business growth.
Education
Dr.Rajalakshmi Sundararajan Mat.Hr.Sec.School
Higher Secondary
2000 — 2002
University of Madras
Bachelor of Business Administration (B.B.A.)
2006 — 2009
Skills
- Business Analysis
- Ms Excel
- Management
- Microsoft Office
- Operations Management
- Call Centers
- Analytics
- Business Intelligence
- Microsoft Excel
- Analysis
- Team Management
- Ms Access
- Analytics/Mis/Wfm
- Employee Relations
- Data Analysis
- Databases
- Access
- Mis
- Cross-Functional Team Leadership
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