Jagadish Harihara Subramanian
Site Reliability Engineering Lead
- Role
- Site Reliability Engineering Lead at Salesforce
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Site Reliability Engineering Lead
Aug 2019 — Present · Seattle, WA, US
Availability Insights & AI-Driven Retrospectives | ETL, SRE Partnerships & Operational IntelligenceAs an SRE Lead at Salesforce, I architect and spearhead AI-driven systems that transform incident response and availability analysis. I function as a strategic partner to SRE, Infrastructure, and Service Owner teams, delivering intelligent platforms that provide operational clarity, enhance developer productivity, and drive data-backed service improvements across the organization.AI-Driven Incident Management & RetrospectivesSpearheaded the development of \"G2G,\" a modern retrospective platform using Gemini and Tesseract OCR to automate and structure post-incident learning.Architected AI-powered solutions that generate automated incident timelines and streamline customer-facing RCA narratives for the Salesforce Trust program, significantly accelerating root cause analysis.Deliver insight-driven presentations to senior leadership, translating complex operational data into actionable recommendations that accelerate engineering initiatives.Data Architecture & Operational IntelligenceEngineered robust ETL pipelines to unify incident data, service metadata, and availability signals, delivering the critical insights that inform risk mitigation and service improvement strategies.Collaborate cross-functionally to provide SRE and Service Owner teams with data-backed learnings that directly influence release planning and service reliability.Developer Velocity & Platform EngineeringChampioned the adoption of AI-native coding tools like Cursor, achieving a 50% increase in coding efficiency, 80% test coverage, and a 50% reduction in moratorium exit times.Promoted the adoption of Salesforce Falcon (Kubernetes-native CI/CD) to scale modern deployment workflows and enhance delivery automation.
Education
Carnegie Mellon University
Master of Science (MS), Information Systems Management
2011 — 2012
Calicut University
Bachelor of Technology, Computer Science & Engineering
2004 — 2008
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