Jagadish Naidu
Customer & Partner Experience Manager | Customer Success Manager | Microsoft
- Role
- Customer & Partner Experience Manager (Customer Success Manager) at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jagadish Naidu
Customer Success Manager with 4.4 years of experience in driving client satisfaction and product adoption through effective relationship management, proactive communication, and strategic planning. Adept at identifying customer needs, collaborating with cross-functional teams, and implementing innovative solutions to achieve business growth and customer retention. Strong analytical and problem-solving skills, with a proven track record of exceeding performance goals and delivering exceptional customer experiences.
Experience
Customer & Partner Experience Manager (Customer Success Manager)
Aug 2022 — Present · Bengaluru, IN
Achieved a 90% customer Satisfaction rating by consistently exceeding customer expectations, providing personalized support, and implementing continuous improvement initiatives based on customer feedback, positioning Microsoft Corporation as a leader in customer satisfaction- Successfully increased customer retention rate by 35% within the first year, by implementing targeted engagement strategies and addressing customer concerns proactively- Drive Utilization and Adoption of the providers by understanding their challenges- Monitor providers utilization data regularly- Providing End user Trainings- Understanding their workflows and supporting providers with Best practices and trends- Coordinate with multiple teams like operations and development to address client issues- Conduct regular cadence call with clients and present their utilization trends and dashboards
Education
New Horizon College of Engineering
Master of Computer Applications - MCA
2017 — 2019
Sjes college of management studies
Bachelor of Computer Applications
2014 — 2017
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