Jagadish Krishnaa K

About Jagadish Krishnaa K

With a focus on customer success and retention, I bring expertise in strategic consulting, retention strategies, and retention management to my role as a Customer Success Associate at Freshworks. Over the past 9 months, I have worked to empower SMB customers across North America by driving adoption of Freshworks solutions, managing renewals, and enhancing the customer journey. Building strong relationships and ensuring value realization are at the core of my mission. By implementing data-driven retention strategies and fostering proactive engagement, I strive to maximize long-term customer success and satisfaction. My work is guided by a commitment to delivering tailored solutions that align with client needs and business goals.

Experience

1. Customer Success Associate

   Freshworks

   Feb 2025 — Present · Chennai, IN

   Empowering SMB customers across the North America to succeed with Freshworks solutions by driving adoption, managing renewals, and reducing churn. I focus on proactive engagement, implementing data-driven retention strategies, and continuously enhancing the customer journey. My role centers on building strong relationships, ensuring value realization, and maximizing long-term customer success.

Education

• SRM IST Chennai

  Bachelor’s Degree, Mechanical Engineering

  2012 — 2016

• UNSW

  Master's degree, Manufacturing engineering and Management

  2017 — 2019