Jagadish G

About Jagadish G

Senior technology leader with 22+ years of experience in Platform Engineering, Site…

Experience

1. Executive Director

   Wells Fargo

   Apr 2024 — Present · Bengaluru, IN

   Championed shift-left support initiatives, improving resolution rates and decreasing high-severity incident escalations • Lead the SRE team for Embedding telemetry and observability tools into operational workflows to proactively detect anomalies and prevent outages. • Lead modernization legacy batch management systems with Airflow, reducing execution time by 40% and improving SLAs across critical processes. • Built frictionless CI/CD pipelines and deployment tooling, improving developer throughput and reducing release lead time by 60%.• Standardized observability practices (logging, tracing, monitoring) to improve developer insight into production issues and reduce mean time to resolution (MTTR).• Implemented developer-friendly SLO dashboards, enabling teams to proactively track service health and customer impact.• Enabled telemetry-driven root cause analysis, reducing escalations to platform teams and increasing engineering autonomy.• Partnered with engineering teams to identify developer pain points, resulting in the rollout of targeted productivity improvements (e.g, IDE integration, reusable templates, CLI tools).• Spearheaded the development of the Playbook Draft Generator, enabling AI-driven creation of L1/L2 SOPs from logs and telemetry metadata. • Oversaw batch job orchestration automation, migrating legacy schedulers to Airflow, resulting in improvement and reduced operational errors. • Encouraging experimentation and innovation by allocating time for skill development and exploration. • Mentoring and coaching to build confidence in applying new technologies. Recognizing and celebrating growth milestones to motivate ongoing learning. • Active listening and personalized guidance tailored to each individual’s strengths, challenges, and career aspirations • Creating growth opportunities by assigning stretch projects and fostering a safe space for learning and experimentation

Education

• Vivekananda Institute of Technology, BANGALORE

  BE

  1999 — 2003

• Kendriya Vidyalaya

  12th

  1998 — 1999

Skills

• Service Delivery
• IT Service Management
• Team Management
• Itil
• Active Directory
• Vmware
• Windows Server
• Data Center
• Process Improvement
• Incident Management
• Management
• Project Planning
• Red Hat Linux
• Servers
• Troubleshooting
• Vmware Esx
• Windows
• Vendor Management
• Business Analysis