Jagadeesh Kumar

About Jagadeesh Kumar

Senior Site Reliability Engineer with 13+ years of experience supporting mission-critical enterprise platforms across Production Support, Reliability Engineering, Cloud Operations, and Incident Management. Experienced in driving high availability, service resilience, and operational excellence through proactive monitoring, observability, automation, and major incident command. Proven track record in reducing MTTR, improving system stability, executing disaster recovery readiness, and supporting large-scale, high-availability environments. Strong expertise across Linux/Unix, AWS, middleware support, Splunk, AppDynamics, Zabbix, and enterprise monitoring ecosystems. Skilled in root cause analysis, problem management, predictive alerting, auto-remediation initiatives, and cross-functional collaboration with engineering and business stakeholders. Passionate about building resilient systems, improving reliability, and solving complex production challenges at scale.

Experience

1. Consultant Specialist

   汇丰

   Aug 2024 — Present · Hyderabad, IN

   Working as part of a global production application support team, responsible for ensuring the security and stability of the HSBCNET Tier 0 Internet banking application.• Successfully resolved server-related issues, performance issues, and other operational tasks for customers in the UK, HK, and globally.• Proficient in using AppDynamics monitoring tool to identify the issues quicky and take relevant action in resolving the issues.• Ensured the security of the application through the use of secure file gateway, ISBI, and BIS.• Monitored API performance and resolved issues as necessary. Good knowledge on using Splunk tool.• Utilized AppDynamics and Splunk tools to identify and resolve issues quickly.• Collaborated with cross-functional teams, such as WAS team, DB team, and MQ teams, utilizing Agile methodologies to resolve issues.• Participated in Incident review meetings and crisis calls to resolve issues promptly. Provided on-call support as required.• Analyzed the project and implemented best practices and coding standards to improve processes and reduce errors.• Provided multiple reports and conducted impact analysis during crisis situations.• Utilized SQL database to pull necessary data from the backend and switch services from one site to another site in case of recovery or crisis issues promptly.

Education

• Amara Jyoth school

  High School, schooling

  1996 — 2006

• GMR Institute Of Technology

  Bachelor's Degree, Electrical and Electronics Engineering

  2008 — 2012

• Muralidhar Junior college

  Board of Intermediate education, M.P.C

  2006 — 2008

Skills

• Puppet
• Unix
• Linux and Mysql
• Zabbix
• Symantec Netbackup
• IT Operations
• Cisco Ucs
• Ovm
• Vmware
• System Administration
• Operating Systems