Jagadeesh M
Senior Technical Lead. | UCCE/PCCE | | WxCC/WxCCE | Collaboration | NiceCX1 | Genesys CX | Cisco Unified Contact Center Specialist |
- Role
- Senior Technical Lead at Servion Global Solutions
- Location
- Princeton, NJ, US
- LinkedIn followers
- 500 followers
About Jagadeesh M
Voice network engineer with excellent technical skills and Over 15 years of experience in Telecom and Networks focused in Contact Center Infrastructure management and application development. Experienced in design and development, functional assessment and system integration on various Voice channel call center technology platforms comprising of Cisco UCCE & PCCE (v12.6.2): Scripting, Configuration, Routing Design, TroubleshootingNetwork IVR solutions: Cisco UCCE – ICM Scripting, PG Configuration, Routing DesignCisco WebEx CC : Platform Administration, Monitoring, Reporting, Integration & Access ControlGenesys CX : Contact Center Administration, Implementation and Reporting & AnalyticsNice CX1 : Platform Administration, Call Flow Management, Reporting & Analytics, Security & Access ManagementCarrier call routing / designing: eGain(v15.5), AT & T Route-IT®, Verizon Network Manager®, and British Telecom’s Inbound Architect.ACD/PBX: CUCM, Cisco Unity Connection, Avaya PBX (v 6.0), EricssonWorked in large scale contact center infrastructure with multi-site and multi-channel spread across multiple continents that manage an overall call volume of 750 million a day.I have been involved in the various phases of application life cycle development such as requirement gathering, analysis, design, development, testing, and deployment.
Experience
Senior Technical Lead
Jul 2025 — Present · US
Education
Priyadarshini Engineering College
Bachelor of Engineering - BE
2004 — 2008
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.