Jagadeesh Chanumolu
Technical Support Analyst @ HCLTech | BSc in Designing & Technology
- Role
- Analyst at HCLTech
- Location
- Madurai, TN, IN
- LinkedIn followers
- 500 followers
About Jagadeesh Chanumolu
HCLTechie oversees IT operations for a site supporting over employees, focusing on implementing ITIL disciplines like Incident, Request, Problem, Change, Configuration, and Release Management. Contributed to ensuring adherence to policies through service management tools and monitoring frameworks to maintain compliance. Currently pursuing a Bachelor of Science in Designing & Technology at BITS Pilani, complementing hands-on ITIL implementation with academic knowledge. Dedicated to advancing IT service excellence by fostering collaboration and process-driven approaches in global IT environments.
Experience
Analyst
Nov 2020 — Present · Madurai, IN
Responsible for the Global IT Field operations of the complete Site with 3 Towers comprising of a total of employees overall.Implement and deliver the Incident, Request and Problem Management ITIL disciplines. Ensure that all IT teams adhere to these policies and requests are logged in the Service Management Tools.Implement the Change, Configuration, and Release Management ITIL disciplines, across the IT department and ensuring appropriate reporting is in place to monitor the effectiveness of the process. To ensure 100% compliance on all the ITIL disciplines there by ensuring ITIL Compliance
Education
Birla Institute of Technology and Science, Pilani
Bachelor of Science - BSc, Designing & technology
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