Jag Bhachu
Director IT Service Management - Technology Services @强生公司
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WORK HISTORY
Director IT Service Management - Technology Services @强生公司
IT Service Management (ITSM) Director | Strategic Process Owner | Enhancing Employee Experience and Operational Efficiency through ITIL & Product ManagementDynamic IT Service Management Director with extensive expertise in overseeing and governing critical ITSM processes including Incident, Problem, Change, Configuration, Service Request, and Service Portfolio Management. Proven track record in Enterprise Product Leadership encompassing CMDB, Discovery, and Service Portal & Catalog.Passionate about transforming employee experiences and driving process efficiency by leveraging best practices in product management and the ITIL framework. Committed to delivering innovative solutions that enhance service delivery and operational excellence in fast-paced environments.
EDUCATION
Slough Grammar School
Maths, Computing, Physics A-Levels
UCL
Computer Science BSc
SKILLS
ABOUT JAG BHACHU
Experienced IT Service Management & Product LeaderCertified ITIL4 Strategic LeaderCertified ITIL4 Managing ProfessionalCertified ITIL v3 ExpertCertified Scrum Master
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