Jafar Khan

About Jafar Khan

Experience Summary- Zendesk Support Admin Expert Certified, Zendesk Guide Specialist Certified, Zendesk Talk Specialist Certified, Zendesk Explore Analyst Expert Certified- Proven ability to efficiently implement new Zendesk Instances, aligning seamlessly with project specifications and organizational needs- Expertise in crafting and discovering comprehensive Functional Design Documents tailored to meet specific customer requirements- Extensive background in Zendesk Implementation, production support, application support, and technical project management with 13+ years of experience in the Information Technology industry and entrepreneurship- Skilled in supporting large database applications with a good flair for Oracle (PL/SQL), Shell Script, TIBCO, Core Java, and UNIX operation and administration- Ability to give timely and accurate advice, guidance, support, and training to team members and individuals- Strong interpersonal and communication skills with the ability to lead a team and keep them motivated- Familiarity with critical application support, production support, and customer support projects - Ability to multitask and handle multiple projects simultaneously- Strong customer focus and in-depth knowledge of relational databases, finance domain, and Tibco ServicesPast Work Experience- Zendesk as Functional Consultant from Mar 2023 to present- Avaya as Team Lead for Avaya One Cloud Admin Portal and DES Application/Customer/Production Support from Apr 2021 to Mar 2023- TIBCO as Technical expert Application/Customer Support from Mar 2019 to Mar 2021- Co-Founder Khanatime.com Oct 2017 to Mar 2019- Mediamath as Senior Support Engineer from Oct 2015 to Oct 2017- CITI Bank as Software Engineer for FDDS Application/Production Support from Dec 2014 to Sep 2015- Nomura as Analyst for PRISM FI Application/Production Support from Jan 2013 to Nov 2014- ICICI Bank as Software Engineer for OFSA Application/Production Support from Oct 2010 to Jan 2013Technology Canvas: Zendesk Certified Expert, ZIS, ZAF, REST API\'s Linux, Unix, Shell Scripting Core Java, JavaScript, C, C++, Python Oracle, SQL, PL/SQL HTML, CSS, Toad, TIBCO, Eclipse⏰ Autosys, Crontab Production/Application Support / Customer Support / Functional Consultant

Experience

1. Functional Lead

   Xoriant

   Mar 2023 — Present

Education

• Indian Institute of Management, Kozhikode

  Master of Business Administration - MBA, Marketing and Finance

  2016 — 2018

• Akbar Peerbhoy College of Commerce & Economics Maulana Shaukatali Road Mumbai 400 008

  Bachelor of Science - BS, Computer Science

  2006 — 2009

• Maharashtra College of Arts Science and Commerce 246 A Bellasis Road Byculla Mumbai 400 008

  HSC, Mathematics and Computer Science

  2004 — 2006

Skills

• Shell Scripting
• Mysql
• Software Project Management
• Pl/Sql
• Sql
• Linux
• Databases
• Banking
• Unix
• C++
• Business Analysis
• Team Management
• Core Banking
• Oracle
• Requirements Analysis
• Sdlc
• Internet Banking