Jae Goldsmith
Co-chair, Disability Inclusion Alliance (Erg) @Blue Shield of California
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WORK HISTORY
Co-chair, Disability Inclusion Alliance (Erg) @Blue Shield of California
As Co-Chair for the Disability Inclusion Employee Resource Group, I bridge the gap between 600+ ERG members and executive leadership, ensuring community insights inform business strategies that support retention, engagement, and belonging. Core Responsibilities- Strategic Alignment: Align ERG resources, roadmap, and governance with enterprise DEI strategy and business objectives- Stakeholder Management: Collaborate with the executive advisor and cross-functional leaders to advocate for ERG member needs and influence inclusive decision-making- Operational Leadership: Manage annual budget planning, event programming, and initiatives that drive membership growth and engagement- Community Building: Foster psychological safety and belonging through inclusive programming, peer support, and collective learning
EDUCATION
Columbia University
Post-Baccalaureate Pre-Medical/Pre-Health Studies
Grand Canyon University
Doctor of Philosophy - PhD, Industrial/Organizational Psychology
Amberton University
Master of Science - MS, Human Relations and Business
Cornell University
Certificate in Change Management
University of Massachusetts Global
Bachelor of Arts - BA, Psychology
ABOUT JAE GOLDSMITH
I’m a healthcare innovation researcher who brings a rare combination of clinical experience, human-centered research expertise, and a deep understanding of how people navigate change. With over 15 years of experience spanning patient care, clinical operations, case management, and strategic research, I help organizations make clearer, more responsible decisions about how emerging technologies reshape work and care delivery.My work focuses on understanding how employees, clinicians, and members / patients adopt new tools — particularly AI — and how those tools impact workflows, productivity, and the overall care experience. I currently lead exploratory research that surfaces real needs, evaluates early concepts, and clarifies where technology can measurably improve the way people work and receive care. I partner closely with product, business, and IT teams to translate complex human and organizational insights into actionable direction.What I’m known for- Blending clinical operations experience with human-centered research and systems-level thinking to inform strategic decision-making- Translating complex human and organizational insights into clear, actionable direction for cross-functional teams- Centering equity, inclusion, and lived experience to ensure solutions serve diverse and often overlooked populations- Asking the right questions to bring clarity, structure, and strategy to complex and ambiguous healthcare challenges.A consistent thread throughout my career has been a commitment to equity, inclusivity, and advocacy. Whether supporting justice-involved individuals reintegrate into their communities, helping people with disabilities thrive in the workplace, or evaluating how technology impacts diverse users, I center the lived experiences of those who are often overlooked in system design.What sets me apart is my ability to connect the human, operational, and systemic realities of healthcare, enabling innovation that is not only effective, but equitable, trusted, and grounded in real-world contexts.If you’re exploring ways to improve employee experience, strengthen member / patient journeys, or guide innovation within complex environments, I’d love to connect!
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