Jad Villanueva
Digital Transformation @Pegasus Home Health Care
Los Angeles, CA, US
EMAILS
j•••@pegasushomecare.com
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2025 — Present
Digital Transformation @Pegasus Home Health Care
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Glendale, CA, US
Analyze current business processes and identify areas for digital improvement- Cybersecurity and policy governance- Gathering and analyzing data to assess the impact of digital transformation initiatives
EDUCATION
2024 — 2026
Stanton University
Master of Science - MS
2001 — 2006
University of St. La Salle
Bachelor of Science
SKILLS
Business Process Outsourcing (Bpo)Team ManagementHtmlBpoPerformance ManagementPhpWorkforce ManagementJiraBrowsersProcess ImprovementSqlTeam LeadershipPlanningService DeliveryTechnical SupportIexCall CentersVendor ManagementProject PlanningOperations ManagementContact CentersCmsProject ManagementVisual BasicCall CenterWordProgram ManagementBusiness Process ImprovementTrainingCustomer SatisfactionExcelManagementAvayaSystem AdministrationCustomer Service
ABOUT JAD VILLANUEVA
Digital Transformation & Cybersecurity | Driving Innovation Across Industries | Pursuing Master\'s in Information Systems Management
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