Jessica Doyle
VP of Security Operations @PROFICIO
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WORK HISTORY
VP of Security Operations @PROFICIO
Developed robust support framework for novel services and solutions tailored to customer requirements.• Established Subject Matter Expert (SME) teams to bolster new services, supporting seamless internal and external workflows.• Collaborated closely with C-suite counterparts at partner organizations to conceive innovative service lines and streamlined workflows.• Devised a pioneering service offering for brand-new clients, encompassing 24/7 security monitoring and response, complete with client-specific protocols.• Developed a specialized operations support deck designed to empower sales teams with essential operational insights and strategic guidance.• Revamped the intake process and implemented SLAs for incoming alerts across global operations through the implementation of a FIFO-based approach and prioritization strategy.• Successfully reduced average dwell time from over 17 hours in June 2020 to slightly over 3 hours by August 2020.• Strengthened cross-functional partnerships with internal teams to optimize the effectiveness of standard and tailored content. Implemented a thorough validation process to guarantee the provision of top tier alerting services for Managed Security Services (MSS) clients• Spearheaded the creation and ongoing maintenance of executive-level internal metrics, ensuring a clear overview of performance and achievements.
EDUCATION
Colorado State University
Studies, Biology, Zoology
University of Houston, C.T. Bauer College of Business
Bachelors, Marketing
Keller Graduate School of Management of DeVry University
Studies, Project Management
SKILLS
ABOUT JESSICA DOYLE
VP of Security Operations
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