Jorge Simon
Restaurant Systems Lead @JOEY Restaurant Group
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WORK HISTORY
Restaurant Systems Lead @JOEY Restaurant Group
Calgary, AB, CA
Own and support restaurant technology systems across a multi-location hospitality portfolio, including POS, KDS, reservations, inventory, and payments.*Lead system deployments, upgrades, and integrations, partnering closely with operations and vendors to support day-to-day service.*Act as Tier 2–3 escalation for complex operational issues, coordinating resolution across internal teams and third-party partners.*Evaluate and recommend technology improvements that support operational efficiency and guest experience.*Support documentation, training, and cross-functional initiatives to enable consistent system usage.
EDUCATION
Douglas College
Diploma Computer Science , Computer Science
Universidad Westhill
Student, Business Administration and Management, General
Wine & Spirit Education Trust
Wset 2 Award in Wine and Spirits
SKILLS
ABOUT JORGE SIMON
Hospitality-first technology leader with experience supporting and scaling IT systems across multi-location restaurant groups. I started my career in restaurant operations and leadership roles, which continues to shape how I approach technology — with a strong focus on service, people, and real-world execution.I specialize in restaurant systems, POS and KDS platforms, integrations, and the operational technology that supports both guest and employee experience. I’ve worked closely with front-line teams in fast-paced environments, supporting live openings, major events, and day-to-day service where reliability truly matters.I enjoy building practical, reliable systems that empower teams, improve efficiency, and support business growth. I place a strong value on training and developing people and continue to expand my technical skill set (APIs, cloud platforms) while staying grounded in hospitality operations and team leadership.
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