Jade Scott
Customer Success Manager at Thanx
- Role
- Customer Success Manager at Thanx
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Oct 2023 — Present · San Francisco, CA, US
Partner with C-suite teams of 35 restaurant chains (640+ locations), to spearhead loyalty and marketing strategies• Strategize high-impact campaigns to drive customer engagement including – A/B-testing lifecycle marketing automations and in-app/in-store initiatives (Multi-day Challenges, Members-Only Hidden Menus, and Digital Wallets)• Analyze data in Looker (e.g, retention, activation, capture rate) to uncover actionable insights• Collaborate cross-functionally with Partnerships, Product, and Engineering teams to: drive upsell revenue (internal services and partner integrations), incentivize feature adoption, and escalate/troubleshoot technical issues • Won company hackathon by creating an AI tool to analyze customer campaigns and provide ROI assessments
Education
The Robert Day School of Economics and Finance at Claremont McKenna College
Bachelor of Arts - BA
Claremont McKenna College
Bachelor of Arts - BA
Claremont High School
International Baccalaureate Diploma
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