Jade Lebrock
Domestic Leisure Sales Support Coordinator | EarMarked Rewards Program Coordinator at Disney Destinations Sales Solutions
- Role
- Domestic Leisure Sales Support Coordinator at The Walt Disney Company
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Jade Lebrock
Dynamic sales and marketing professional with 7+ years of extensive experience working in the leisure, travel, & tourism industry in both B2B and B2C. Skilled in Adobe Creative Cloud, Google Suite, Microsoft Office Suite, Skype, Slack, and Zendesk. Strong operations background with a Bachelor’s Degree focused in Communication Arts from Salisbury University and a Master\'s Degree focused in Organizational Leadership from the University of Massachusetts Global. Proficient in strategic communication, project management, copywriting, and customer success management.
Experience
Domestic Leisure Sales Support Coordinator
Jan 2022 — Present · Celebration, FL, US
Manage Disney EarMarked Rewards loyalty program, deliver daily technological/operationalsupport and exceptional guest service to 650+ accounts, driving business results and growth• Develop content and provide IT support for Disney EarMarked Rewards website, troubleshootand optimize system data to streamline end-user experience, reducing resolution time by 30%• Collaborate with vendor partners to conduct research, monitor, and analyze trends to informDisney EarMarked Program communication strategy, marketing campaigns, and branding• Support Disney EarMarked Program Manager in crafting creative decks/presentations andweekly reporting for distribution to executive leadership, managers, and key stakeholders• Cultivate and maintain relationships with internal and external partners to design and promote120+ rewards across six Disney Destinations, increasing program participation by 25%
Education
Salisbury University
Bachelor of Arts - BA
2011 — 2015
Quince Orchard High School
High School Diploma
2007 — 2011
University of Massachusetts Global
Master of Arts - MA
2020 — 2021
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