Jade Reed
Eager to Grow, Learn and Develop
- Role
- Customer Service Representative at Focus Industries
- Location
- Inglewood, CA, US
- LinkedIn followers
- 500 followers
About Jade Reed
I graduated from Concordia University Irvine in May of 2015, receiving my degree in…
Experience
Customer Service Representative
May 2024 — Present · US
Hawaii Territory - Answered high volume phone calls and email inquiries- Resolved customer inquiries efficiently through multichannel support, enhancing customer satisfaction- Collaborated with cross-functional teams to enhance overall service delivery strategies- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts- Participated in training programs to enhance product knowledge and customer service skills- Fostered positive customer service culture within the team which led to higher customer satisfaction rates
Education
Liberty University
Master of Communication Strategies, Public Relations/Image Management
2016 — 2017
Jserra Catholic High school
General Studies, General Studies
2007 — 2009
Laguna Hills High School
Graduated, General Studies
2009 — 2011
Concordia University Irvine
Bachelor's degree, Mass Communication/Media Studies major Business Marketing minor
2011 — 2015
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