Jade Lavey

Customer Experience Specialist @The RealReal

Chicago, IL, US

Delivered a high-touch, luxury retail experience by educating clients on The RealReal’s consignment model and sustainability mission, leading to increased brand loyalty and repeat business.Consistently met or exceeded individual sales and consignment targets through proactive client outreach, product knowledge sharing, and suggestive selling techniques.Managed multiple customer journeys simultaneously while maintaining brand standards and delivering seamless in-store service experiences.Resolved consignor and client concerns with professionalism and efficiency, contributing to positive outcomes and stronger client relationships.Supported operational excellence through inventory replenishment, store merchandising, and daily opening/closing tasks.Recognized for my ability to adapt in a dynamic, metrics-driven environment and for my skill in problem-solving under pressure.

Columbia College Chicago

Bachelor of Arts (BA)