Jade Holton
Senior Solutions Architect @Concentrix
Glasgow, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2024 — Present
Senior Solutions Architect @Concentrix
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SKILLS
Team ManagementCustomer ExperienceCustomer SatisfactionTrainingCall Center DevelopmentVendor ManagementOperations ManagementProcess ImprovementTeam LeadershipTelemarketingKey Performance IndicatorsBpoMisWorkforce ManagementCall CentersInbound MarketingOutsourcingIvrMicrosoft OfficeAvayaManagementAccount ManagementCoachingSlaData AnalysisContact CentersPerformance ManagementCrmEnglishTelecommunicationsCustomer RetentionService DeliveryCustomer ServicePsychologyBusiness Analysis
ABOUT JADE HOLTON
With over 17 years in the BPO industry, I’ve had the privilege of transforming customer…
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