Jade Hays

About Jade Hays

Product manager, digital lead, senior business systems analyst, product owner, application developer, technical communicator, and trainer for workflow improvement initiatives resulting in value creation and cost reduction-> Proven, reliable, and creative resource for producing and delivering digital solutions -> Focused on accurate and complete requirement elicitation, business goal alignment, and value justification to exceed service and quality targets-> Persistent, self-driven with a proactive service philosophy leveraged to expedite communication gaps and develop effective delivery of solutions, key results, and knowledge transfer

Experience

1. Digital Demand Manager

   EDF power solutions North America

   Oct 2025 — Present · San Diego County, CA, US

   Needs Assessment & Analysis• Business Case Development• Facilitation, Digital Leadership, Solution Delivery• Resource & Product Management• Process Improvement & Strategy

Education

• California State University, Long Beach

  BA, English

  1984 — 1989

• San Francisco State University

  Masters, English

  2002 — 2004

Skills

• Software Development
• Itil
• Snagit
• Technical Support
• E-Learning
• Adobe Acrobat
• Systems Analysis
• Business Process Improvement
• Manuals
• Cross-Functional Team Leadership
• Visio
• Requirements Gathering
• Sharepoint
• Agile Methodologies
• Program Management
• Technical Documentation
• Technical Training
• Requirements Analysis
• Active Presenter
• Information Technology
• Technical Writing
• Ms Project
• Software Development Life Cycle (Sdlc)
• Business Process
• Software Documentation
• Sdlc
• Instructional Design
• Instructor-Led Training
• Framemaker
• Troubleshooting
• Process Improvement
• Cherwell
• Quality Assurance