Jada Elias

Guest Services Coordinator at Quint

Role
Client Services Coordinator at Quint
Location
Charlotte, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jada Elias

Dedicated sports industry professional, with over 4 years of experience. Recent graduate of Johnson & Wales.

Experience

  1. Client Services Coordinator

    Quint

    Oct 2024 — Present

    Responsive Guest Communication: Efficiently manage guest inquiries by responding to emails and voicemails within 24 business hours, ensuring timely and professional communication- Event Attendee Support: Serve as the primary point of contact for event attendees, providing accurate information, addressing inquiries, and offering seamless assistance-Event Knowledge & Guidance: Maintain a comprehensive understanding of event schedules, locations, and session details to effectively inform and guide guests- Issue Resolution & Guest Relations: Handle guest concerns with professionalism and efficiency, striving to resolve issues in a manner that enhances attendee satisfaction and upholds company standards- Cross-Team Collaboration: Partner with internal teams to address complex or escalated concerns, ensuring a positive and streamlined guest experience- Enhancing Guest Satisfaction & Retention: Identify opportunities to elevate guest satisfaction, fostering positive experiences that drive repeat business and long-term engagement.

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Jada Elias — Client Services Coordinator at Quint in Charlotte, NC, US | Unifers