Jada Elias
Guest Services Coordinator at Quint
- Role
- Client Services Coordinator at Quint
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jada Elias
Dedicated sports industry professional, with over 4 years of experience. Recent graduate of Johnson & Wales.
Experience
Client Services Coordinator
Oct 2024 — Present
Responsive Guest Communication: Efficiently manage guest inquiries by responding to emails and voicemails within 24 business hours, ensuring timely and professional communication- Event Attendee Support: Serve as the primary point of contact for event attendees, providing accurate information, addressing inquiries, and offering seamless assistance-Event Knowledge & Guidance: Maintain a comprehensive understanding of event schedules, locations, and session details to effectively inform and guide guests- Issue Resolution & Guest Relations: Handle guest concerns with professionalism and efficiency, striving to resolve issues in a manner that enhances attendee satisfaction and upholds company standards- Cross-Team Collaboration: Partner with internal teams to address complex or escalated concerns, ensuring a positive and streamlined guest experience- Enhancing Guest Satisfaction & Retention: Identify opportunities to elevate guest satisfaction, fostering positive experiences that drive repeat business and long-term engagement.
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