Jacquline Johantgen Patterson
Manager of Marketing Operations @Henry Schein
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WORK HISTORY
Manager of Marketing Operations @Henry Schein
New York, NY, US
Own and Optimize the Digital Customer Journey & Prospect-to-Customer ConversionDesign and manage the end-to-end digital customer journey from Marketing Qualified Lead (MQL) through to post-sale customer.Ensure seamless alignment between email content, landing pages, and campaign scheduling to drive effective conversion and a unified experience.2. Drive Strategic Automation for Efficiency and ConsistencyIdentify, prioritize, and implement high-impact automation opportunities across the Medical business to enhance operational efficiency, ensure consistent service delivery, and support strategic goals.Focus on transforming manual, repetitive tasks into scalable, automated workflows.3. Lead Process Streamlining and Workflow InnovationRedesign and optimize critical processes to establish efficient, consistent workflows that reduce friction for both internal stakeholders and external customers.Specifically target improvements that enhance productivity and elevate the overall customer experience.4. Leverage Data and Analytics to Fuel Digital Channel GrowthMeasure, analyze, and disseminate performance data (KPIs) from all digital channels to establish clear benchmarks for success.Translate analytical insights into actionable strategies that guide continuous improvement and maximize return on digital investments.5. Champion Cross-Organizational Alignment and CollaborationFacilitate strategic cross-development collaboration with other business units across Henry Schein to ensure shared goals are met, best practices are exchanged, and a unified customer experience is delivered company-wide.
EDUCATION
Regents American College of London
International Studies, International Business
Monmouth University
Bachelor's degree, Marketing/Marketing Management, General
Monmouth University
MBA; academic knowledge; of MBA, Business; various fields including finance, accounting, economics and marketing
ABOUT JACQULINE JOHANTGEN PATTERSON
Experienced Automation Specialist with a demonstrated history of working in the computer software industry. Skilled in Microsoft Word, Sales, Retail, Market Research, and Management. Strong marketing professional with a MBA; academic knowledge; of MBA focused in Business; various fields including finance, accounting, economics and marketing from Monmouth University.
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