Jacqui West
Director Talent Acquisition @ICON plc
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WORK HISTORY
Director Talent Acquisition @ICON plc
Lead and manage the EMEA Talent Acquisition team, driving alignment, productivity, engagement, and coaching to ensure high performance and continuous development.Ensure delivery of key SLAs and KPIs in line with ICON’s standards, implementing robust plans to drive consistent and measurable success.Spearhead innovative sourcing strategies, both direct and indirect, leveraging social media campaigns, virtual career events, and stakeholder engagement to attract top-tier talent.Develop and implement offshoring solutions to optimize delivery and reduce costs, ensuring resource efficiency and scalability.Utilize data-driven insights from hiring metrics and candidate/manager satisfaction surveys to identify improvements, deliver training, and enhance the overall recruitment experience.Collaborate with HR leadership on cross-functional initiatives that enhance overall HR partnership and align with ICON’s values and culture.Ensure full compliance with internal and external audit requirements and contribute to bid defense presentations, showcasing recruitment excellence and operational integrity.
EDUCATION
Lord Williams School
A Levels in Business Studies, Psychology and Geography
SKILLS
ABOUT JACQUI WEST
Experienced Resourcing Director | Global Talent Acquisition Leader | Strategic Workforce PartnerWith over 20 years of experience in the recruitment industry, I bring a deep understanding of talent acquisition across a broad range of sectors, including IT, Banking, Telecommunications, and Pharmaceuticals—spanning both agency and in-house environments.I specialize in building, leading, and scaling global resourcing teams that align closely with business strategy. My expertise lies in transforming complex business plans into actionable recruitment strategies, and working as a trusted partner to senior leaders to drive success through talent.I am passionate about defining and delivering high-impact staffing strategies, and have led international hiring campaigns across diverse disciplines. My focus is on delivering results: enabling revenue growth, enhancing operational efficiency, and providing exceptional service through the timely recruitment of top-tier talent.Above all, I take pride in the value a world-class Talent Acquisition function brings—building strong employer brands, shaping candidate experiences, and supporting long-term business growth through great people.
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