Jacquie Nicholson
Instructional Systems Designer II at Serco
- Role
- Instructional System Designer Iii at Serco
- Location
- Kingston, PA, US
- LinkedIn followers
- 500 followers
About Jacquie Nicholson
Learning and Development professional with 25+ years of experience in instructional…
Experience
Instructional System Designer Iii
Aug 2020 — Present · Herndon, VA, US
Map learning and task objectives to content and select delivery methods.• Follow a blended model of ADDIE and Bloom’s theory to develop and deliver courses.• Collaborate with internal stakeholders, technical instructors, subject matter experts, and managers to develop and deliver high-quality courses.• Develop 508 accessible courses using a combination of web-based training, virtual learning, and instructor-led learning.• Review products throughout analysis, design, and development for style guidelines, writing standards, and sensible course/task flow.• Possess excellent writing skills and demonstrates the ability to coordinate and work effectively with subject matter experts• Strong organizational skills, capability to work remotely, and the ability to prioritize multiple tasks, while demonstrating the initiative to complete projects with minimum supervision.
Education
Misericordia University
Bachelor of Business Administration - BBA
2017 — 2017
Luzerne County Community College
Associate of Arts and Sciences - AAS
1994 — 1996
Skills
- Call Centers
- Instructional Design
- Coaching
- Recruiting
- Staff Development
- Organizational Effectiveness
- Management
- Team Building
- Analysis
- Business Process Improvement
- Employee Benefits
- Employee Relations
- Strategic Planning
- Performance Management
- Crm
- Employee Training
- Customer Relationship Management (Crm)
- Team Leadership
- Project Management
- Quality Assurance
- Software Documentation
- Talent Acquisition
- Process Improvement
- Team Management
- Account Management
- Change Management
- Instructor-Led Training
- Leadership
- Microsoft Office
- Organizational Development
- Training Delivery
- Customer Satisfaction
- Training
- Customer Service
- Human Resources
- Project Planning
- Leadership Development
- Call Center
- Training Program Development
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