Jacquie Goy

About Jacquie Goy

Dynamic and results-driven leader with 10+ years\' experience in Sales Operations, Customer Service, and Sales Analytics within the Medical Device and Pharmaceutical industries. Known for strategic thinking, process optimization, and cross-functional leadership. Adept at building high-performing teams, driving continuous improvements, and leading complex projects to successful outcomes. Thrives in fast-paced environments and committed to operational excellence and customer success.Specialties: administration, billing, budgeting, computer skills, customer/client relations, customer master, CRM database administration, email, forecasting, fundraising, graphics design, market planning, Microsoft suite, Oracle, public relations, sales, secretarial, telephone skills, training, advertising, event planning, SAP, system integration, salesforce.com

Experience

1. Associate Director Sales Operations

   Zimmer Biomet

   Jan 2022 — Present · Jacksonville, FL, US

   Lead Sales Operations for CMFT division, driving strategic initiatives to optimize sales processes, improve pipeline management, and enhance revenue generation Collaborate with Sales Leadership, Marketing, and Customer Service to streamline CRM (Salesforce) utilization and implement best practices across the sales cycle Develop forecasting methodologies, manage territory alignments, and design operational programs for indirect Distributorships Analyze sales performance data and KPIs to identify growth opportunities and support strategic decision-making Oversee cross-functional initiatives, including new product launches and process improvements Assisted corporate development team during 3 acquisitions, providing support for data collection, customer impact and documentation tracking. Collaborated with HR and Finance to ensure seamless onboarding of acquired employees for Sales Operations team and alignment of payroll, benefits, and reporting structures. Partnered with commercial sales teams to drive 15% YoY revenue growth Participated in system integration efforts, including aligning CRM and ERP systems across business units Key contributor to team recognized as Business Unit of the Year for four consecutive years Mentor and develop Sales Operations team members to foster a high-performance, customer-centric culture

Education

• Towson University

  B.S., Management

  2003 — 2007

Skills

• Outlook
• Microsoft Office
• Sales
• Healthcare
• Public Relations
• Salesforce.com
• Administration
• Leadership
• Teamwork
• Medical Devices
• Budgets
• Process Improvement
• Sales Operations
• Customer Service
• Event Planning
• Account Management
• Analysis
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Fundraising
• Training