Jacqui Mutascio
Resident Experience Manager @Hebrew SeniorLife
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WORK HISTORY
Resident Experience Manager @Hebrew SeniorLife
As Resident Experience Manager at Orchard Cove, I lead with warmth, creativity, and a deep commitment to helping older adults live their best lives every day. I oversee the entire resident journey—from pre-move planning through vibrant integration and ongoing connection—ensuring each person feels seen, supported, and deeply at home. Alongside cultivating community and engagement, I manage key operational areas including the concierge front desk, transportation, and systems oversight, ensuring smooth daily experiences for residents and guests. With a focus on personalized service, meaningful engagement, and cross-team collaboration, I champion community-building, innovation, and proactive problem-solving. My work blends heart and strategy to create the \"special sauce\" that makes Orchard Cove feel like more than a place to live, but a place to thrive.
EDUCATION
Regis College
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
Regent's University London
Drama and Dramatics/Theatre Arts, General
Regis College
Master's of Science (M.S.), Organizational and Professional Communication
ABOUT JACQUI MUTASCIO
After graduating with my M.S. and having a 10-year career in private and corporate event planning, I was incredibly excited and ready to shift my focus onto PEOPLE, and relationship-building.I feel incredibly blessed to work in the business of \"people.\" So much of the work I do at Hebrew SeniorLife, specifically Orchard Cove, is cultivating and fostering relationships with residents and helping them to truly live their best day. In my role as the Resident Experience Manager at Orchard Cove, I ensure that each resident has their best experience, from move-in integration to every day living, and a lot of this work revolves about what matters to that individual. Working for a company, and within a community, that asks those questions and cares about what is important to each person, is incredibly fulfilling. I have always believed in the 3 P\'s of success: Passion, Persistence, and Patience.
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