Jacqui Knowles

Claim Manager @Travelers

Tampa, FL, US

Direct, coach and mentor a team of PIP adjusters with varying levels of experience, overseeing accurate handling of the inventories within their control. Manage workflow and administrative matters, develop employee skills, review work product and provide feedback to improve quality and customer service. Give direction in the progression of complex coverage and medical management issues. Evaluate and approve financial authority to ensure timely and precise payments. Monitor team compliance with HR policies and State licensing rules and claim statutes.