Jacqui Ellis
Head of Support & Operations @GBG Plc
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WORK HISTORY
Head of Support & Operations @GBG Plc
Chester, GB
EDUCATION
Amersham College
Business & Accountancy
SKILLS
ABOUT JACQUI ELLIS
An inspirational and results-driven Senior IT Leader with a successful background in B2B, professional, legal, law firm, education, health, local government & corporate sectors. Commercially-aware, with a broad range of IT experience having worked for world-class organisations including Eversheds LLP. Strategic approach to successful IT leadership, engaging with key business stakeholders and 3rd parties, delivering ‘cost appropriate’ & ‘quality assured’ IT solutions and business change via emerging technology.Experience of business change management, business transformation, IT service transition, IT strategies, team leadership, internal quality audit, ITIL-based frameworks, outsourced arrangements, IT service levels,IT upgrades and systems migration, delivering added business value & ROI through use of new technologies.Specialties: ITIL Best Practice Methods and FrameworksProject Lifecycle Management and DeliveryTransition ManagementBRM (Business Relatioship Management)Team Management and DevelopmentBusiness Architecture, Infrastructure & ApplicationsDM5, Bighand, Laserforms, Elite, Carpe Diem, M365, Copilot,Case Management Tools and Legal SolutionsProcurement and Inventory ManagementTechnology Evaluation, Review and Selection3rd Parties, Stakeholders, Vendors and SuppliersInternal Audit Skills, Quality Audit and ControlDisaster Recovery (DR) and Business Continuity
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