Jacques Cyr
- Role
- Customer Success Manager at Acumatica
- Location
- Grosse Pointe, MI, US
- LinkedIn followers
- 500 followers
About Jacques Cyr
FATHER / SaaS CUSTOMER SUCCESS MANAGER / MENTOR Specialties: SaaS, CRM design and…
Experience
Customer Success Manager
Jun 2022 — Present
Customer Success Manager 06/22 - Present • Responsible for onboarding and stabilization of Acumatica\'s “direct” customer base which was in jeopardy of churn, as well as managing customer base and partner relationships of (10) strategic VARs within the Acumatica Partner Networks • Worked with senior leadership to develop and expand Acumatica\'s Direct Customer base, including the definition and review of onboarding, stabilization, and off-boarding of the direct customer base • Responsible Retention, Expansion, and Customer Satisfaction for a customer base in excess of $6M
Education
Central Michigan University
BAA, Organizational Communications and Business Administration, with emphasis on Marketing and Finance
1987 — 1992
Skills
- Sales Management
- Problem Solving
- Solution Selling
- Business Process Improvement
- Lead Generation
- Strategic Planning
- Selling
- Channel Partners
- Business Analysis
- Salesforce.com
- Business Development
- Customer Service
- Saas
- Cross-Functional Team Leadership
- Recruiting
- Sales
- Product Management
- New Business Development
- Manufacturing Engineering
- National Accounts
- Team Building
- B2b
- Customer-Focused Sales
- Six Sigma
- Entrepreneurship
- Crm
- Consultative Selling
- Enterprise Software
- Negotiation
- Time Management
- Sales Process
- Leadership
- Customer Satisfaction
- Business Strategy
- Cold Calling
- Direct Sales
- Manufacturing
- Customer Relations
- Mentoring
- Pre-Sales
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