Jacques-Yves Bouchard

Director of Operations @BOMA Canada

Toronto, ON, CA

Spearheaded process optimization initiatives, significantly advancing operational efficiency for BOMA BEST, Canada\'s largest CRE sustainability program encompassing over a billion square feet of certified space• Collaborated with the finance department to establish robust processes, successfully resolving historical accounts receivable balances exceeding $1 million across diverse customer accounts• Enhanced interdepartmental coordination between technical and operations teams, cutting response times from several weeks to an average of one week, thereby boosting productivity and service quality.• Actively engaged with a book of business of 80 clients mostly comprising of large institutional owners and large to middle-size property managers, overseeing a cumulative budget exceeding $5 million, to foster strong relationships and ensure client satisfaction• Played a pivotal role in cross-functional teams to ensure the seamless roll-out of the new iteration of the BOMA BEST program, aligning technical specifications with business objectives• Led a series of high-impact external presentations and webinars, raising the profile and adoption rate of the BOMA BEST program within the industry• Conducted comprehensive technological needs assessments, leading to the strategic implementation of innovative solutions that enhanced office functionality and workflow• Provided mentorship and professional development for team members, enhancing skill sets and promoting a culture of continuous improvement• Maintained dynamic communication with external stakeholders to solicit feedback, driving ongoing program enhancements and reinforcing the BOMA BEST program\'s market leadership

McGill University

M.A (incomplete)

Universitat Autònoma de Barcelona

Spanish Language course

Concordia University

Honours

Harvard Business School Executive Education

Harvard ManageMentor® (HMM)

Beijing Language and Culture University

Chinese Language and Literature