Jacques Woodard
COO - VP of Operations| CTO - VP of IT Operations| Strategic IT Leader | Contact Center Technology Integration| Continuous Improvement | Project Management | Reduce Organizational Cost
- Role
- Director of IT and Business Operations at Include Me Too Please, Llc
- Location
- Norwalk, CA, US
- LinkedIn followers
- 500 followers
About Jacques Woodard
Contact Me: w••••••••@gmail.com With extensive experience in managing daily…
Experience
Director of IT and Business Operations
Jan 2025 — Present
As the Director of IT and Business Operations, I oversee and enhance the organization\'s information technology infrastructure and business operations. This role ensures that IT systems are robust, secure, and aligned with the company\'s goals while streamlining business processes to improve efficiency and service delivery.Key Responsibilities:IT Infrastructure Management:Oversee the design, implementation, and maintenance of the organization\'s IT systems, ensuring high performance and security.Evaluate and integrate new technologies to support organizational growth and efficiency.Business Operations Oversight:Manage daily business operations to ensure services are delivered effectively and efficiently.Develop and implement operational policies and procedures that enhance productivity and service quality.Team Leadership:Lead and mentor IT and operations staff, fostering a collaborative and high-performing team environment.Coordinate with other departments to ensure cohesive operational strategies.Strategic Planning:Develop and execute strategic IT and business operations plans aligning with the organization\'s mission and objectives.Identify opportunities for process improvements and cost efficiencies.Vendor and Stakeholder Management:Manage relationships with technology vendors and service providers to ensure quality and cost-effectiveness.Serve as a liaison between IT, operations, and other departments to facilitate communication and project alignment.Compliance and Security:Ensure all IT and operational activities comply with relevant laws, regulations, and best practices.Implement and monitor security measures to protect data and maintain confidentiality.
Education
Control Data Institute
Certificate
1985 — 1986
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