Jacques Watters

About Jacques Watters

Currently heading up global projects in Asia & EMEA. Accomplished and respected leader…

Experience

1. Pmo - Emea and Asia

   MetLife

   Sep 2014 — Present

   Managing international team of Project Managers in EMEA and Asia regions in support of MetLife International Operations.•Establish customer-centric service mindset within the team and conduct annual customer satisfaction survey with the business and key stakeholders.•Responsible for multiple functional towers supporting Global IT and Infrastructure services: Commercial & Legal, Security; Finance; Operations; Application Remediation; Software Development; Technical; Disaster Recovery.•Primary liaison with key outsource vendors and consultants supporting MetLife’s international businesses assuring coordination of resources, critical project deliverables, management of internal and external collisions of competing projects and contractual Statement of Works.•Global Executive Working Sponsor for Global Data Center (GDC) consolidation project involving 35 countries across the EMEA and Asia regions. Driving corporate Governance at a global, regional and country level.•Effectively managing and monitoring internal & external service providers to ensure quality service levels for MetLife’s international businesses•Building and embedding global project management processes and procedures across the entire global technology organization.•Creating and maintaining critical IT “Concierge Desk” to support both Executive and Non-Executive Stakeholders•Develop, communicate, and implement strategic change plans by working directly with Corporate Technology Leaders, International Consumer Markets Leaders, Function Heads, Corporate/ Country Technology Leaders, as well as various stakeholder group. •Preparing, coordinating and presenting weekly presentations to C~ Level executives on the health of global projects and initiatives.

Education

• Wittenberg University

  Bachelor of Arts (BA), Business and Economics

  1985 — 1989

• Nova Southeastern University

  Master of Business Administration (MBA), International Business

  1989 — 1992

Skills

• Microsoft Office
• Sales
• Customer Service
• Change Management
• Contract Negotiation
• Start-Ups
• Product Development
• Management
• Project Management
• Strategic Planning
• Business Strategy
• Security
• Javascript
• Software Project Management
• Marketing
• Business Analysis
• Sql
• Software Development
• Customer Satisfaction
• New Business Development
• Html
• Operations Management
• Saas
• Java
• Business Development
• Team Leadership
• Microsoft Sql Server
• Process Improvement
• Vendor Management