Jacques Eagle
Global Support for MSPs using Kaseya
- Role
- Director Global Product Support Engineering at Kaseya
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
Experience
Director Global Product Support Engineering
Oct 2017 — Present · Miami, FL, US
Lead a highly techincal international team supporting the Kaseya VSA which is part of the IT Complete Suite. Our team provides Level 4 support to our largest customers by investigating complex issues in code, the database or customer\'s infrastructure. The team consists of many IT disiplines including but not limited to Developers, DBA\'s, Network Engineers, System Administrators and Product Specialists. Together we manage Zendesk and JIRA\'s priorities for our Product Managers, Develop Best Practice Guides and Knowledge Base articles, training for internal staff and customers and work closely with Engineering developing code fixes. Additionally we provide Product Services such as 360 Reviews, Infrastructure Planning and Tooling to enable extream growth for our customers.
Skills
- Epic Systems Clarity Reporting/Warehousing
- Cloud Computing
- Virtualization Technology
- Kaseya Systems Architect
- Epic Systems Administrator
- Operating Systems Unix, Windows & Aix
- Performance Monitoring
- Software Project Management
- Systems Architecture
- Process Engineering
- Zabbix Monitoring
- Oracle Dba
- Sql Server Dba
- Intersystems Cache Dba
- Hardware Architecture
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