Jacques E. Lagas

About Jacques E. Lagas

Senior leader responsible for directing Security, Strategic Plans, Intelligence and Operations in support of Operation Iraqi Freedom, Global War on Terrorism, within a combat zone. • Director of Environmental Services, Transportation, Communications and Facilities Management Departments in acute care hospitals.• Facility Privacy Officer in an acute care hospital.• Health Insurance Portability and Accountability Act (HIPAA) Trainer. • Ethics and Compliance Trainer. • Design and implementation of key customer service, hospitality initiatives and programs tailored to healthcare.• Honorably served over 26 years in the United States Army, Florida Army National Guard.• Achieved the rank of Sergeant Major, United States Army.• Awarded the United States of America Bronze Star Medal for exceptional meritorious service as Operations Sergeant Major during Operation Iraqi Freedom.• Held Top Secret U.S. Government Security Clearance (with Sensitive Compartmented Information Access – SCI).• Over 25 years of extensive leadership, operations and training experience.• Vast experience in managing and directing Tactical and Emergency Operation Centers. • Graduate of several governmental senior leadership and management schools. • One-year overseas deployment in support of Operation Iraqi Freedom, Operations Sergeant Major for Soldiers.• Able to function at top performance while making conclusive decisions under extreme pressure situations.• Completed US Department of Homeland Security Emergency Management courses. • Certified Hospital Emergency Coordinator (CHEC).• Qualified U.S. Government Translator, Interpreter (English/Spanish).Specialties- Organizational Leadership and Team Building - Training, Education and Strategy Alignment - Coaching and Culture Change Activist - Organizational and Operational Efficiency

Experience

1. Director of Environmental Services, Transportation and Communications

   HCA Healthcare

   Apr 2012 — Present

   Leadership responsibility for Environmental Services, Transportation and Communications Departments of a 419-bed acute care, Level II Trauma Hospital with 442,610 Sq ft.• Efficiently lead a staff of 85 FTE’s (113 employees) within established labor standards with a focus on cost containment of labor related expenses. • Served as a Subject Matter Expert within a Corporate Environmental Services (EVS) Best Practice Committee that conducted site assessments of internal and out-sourced facility operations to identify and recommend EVS organizational best practices. • Direct and manage team that operates the facility’s critical life safety equipment, fire system, emergency response teams, internal and external telephonic communications system.• Internal consultant to sister facilities on operational processes, efficiency and quality improvement measures.• Joint Commission Accreditation Survey with zero deficiencies for Environmental Services Department in 2012 and 2015.• State of Florida Department of Health Biomedical Waste Management Survey with zero deficiencies in 2012, 2013 and 2014. • Developed and implemented key facility Environmental Services processes, protocols and procedures.• Developed and implemented new employee departmental training and orientation program for the Environmental Services Department.• Developed and established departmental operational and employee records management system to ensure regulatory compliance. • Chaired Linen Committee that developed key operational strategies that significantly reduced operational cost. • Restructured supply acquisition and inventory processes that reduced supply overhead and procurement costs. • Implemented Environmental Services operational requirement for new Burn Clinic, Burn Unit with a successful launch. • Streamlined internal operations, reduced out-source requirements and negotiated vendor service agreements that resulted in quality improvements and operational cost reductions.

Skills

• Investigation
• Logistics
• Training
• Policy
• Command
• Investigations
• Security Management
• Healthcare
• Private Investigations
• Military Operations
• Risk Assessment
• Security Operations
• Exercises
• Training & Development
• Human Resources
• Organizational Leadership
• Security Clearance
• Conflict Resolution
• Military Leadership
• Project Management
• Coaching
• Security
• Supervisory Skills
• Top Secret
• Homeland Security
• Emergency Management
• Program Management
• Intelligence
• Operations Management
• Army
• Risk Management
• Military
• Integration
• Team Building
• Management
• Physical Security
• Public Speaking
• Crisis Management
• Counterterrorism
• Operational Planning