Jacquelynn Young

About Jacquelynn Young

PEOPLE WILL NEVER FORGET HOW YOU MADE THEM FEEL. Hi! I\'m Jax and I am wildly passionate about building and strengthening interpersonal relationships. With more than a decade of professional experience in account management and customer relationship management,\"I\'ve learned that people will forget what you said, People will forget what you did, but will never forget how you made them feel.\"-Maya Angelou As a result, my approach to relationship building is to leave each Client, team member, and collaborator feeling heard, understood, supported, and empowered.

Experience

1. Client Success Manager, Enterprise

   Indeed

   Aug 2021 — Present · Austin, TX, US

   Support enterprise-level books of business in various industries such as Staffing, B2B, SaaS Logistics, and Healthcare *Build and nurture trusted relationships with clients, sales teams and product support teams that ensure Client satisfaction with Indeed products *Led product demos to white-glove clients, teaching over 100 recruiters and HR specialist how to optimize product performance *Collaborate with multiple team members across the organization to smoothly execute client on-boardings*Work closely with Client executive teams and recruiters to ensure they are leveraging suggested solutions, achieving success, and engaging fee-based products as necessary*Coordinate with Clients to create success plans that fit within their budget while yielding favorable ROIs*Manage day-to-day client inquiries via Sales Force CRM about job seeker behavior, job market trends, and budget allocations*Work with Clients to establish a branding presence attractive to jobseekers resulting in increased hiring metrics and quarterly spend*Troubleshoot and resolve advanced technical products pain-points with negative impact to the client experience via email, Zoom, or direct communication *Responsible for product training to ensure proficient knowledge and reducing churn