Jacquelyne Berry
Digital Customer Strategy | Scaled Engagement | SaaS Retention & Growth | Gainsight, Salesforce, Marketo
- Role
- Digital Success at Scale Program Manager at CyberArk
- Location
- Spokane, WA, US
- LinkedIn followers
- 500 followers
About Jacquelyne Berry
Experienced Program Coordinator and Sales Development Representative with a demonstrated history of working in the technology/computer software industry. Strong sales professional skilled in Professional Organizing, Search Engine Optimization (SEO), Microsoft Word, Sales, and WordPress.
Experience
Digital Success at Scale Program Manager
Jul 2025 — Present
Design multichannel digital initiatives through Gainsight email campaigns, webinars, in-app messaging, nurture programs, and online technical communities to facilitatecustomer onboarding and product adoption.• Analyze and map customer journeys in Gainsight to identify opportunities for digital engagement that drive value realization and customer satisfaction.• Facilitate, plan, and follow up on monthly customer-facing webinars hosted through Webex.• Work closely across multiple teams in Customer Success, Product, Services, Support, Marketing, and Sales to ensure cohesive and effective customer communication strategies.• Utilize analytics tools to monitor customer engagement, program effectiveness, and identify areas for improvement.Provide regular reports to stakeholders.• Create and curate digital content, including tutorials, FAQs, and success stories to support customer self-service and education.• Continuously assess and refine digital customer success processes to enhance efficiency and scalability.
Education
Eastern Washington University
Bachelor of Arts - BA, Management
2015 — 2019
Eastern Washington University
Bachelor of Arts - BA, Marketing
2015 — 2019
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