Jacquelyn S.
Making Customers Successful & Teams Unstoppable | VP CS | GRR Up, NRR Up, Friction Down | Scalable CX Architect
- Role
- Vice President of Customer Success at Ziflow
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jacquelyn S.
I help companies turn customer success into a revenue engine. And I make it fun along the way.At Ziflow, I’ve partnered across the business to modernize how we onboard, support, retain, and expand customers. That work has helped lift GRR and NRR, while also giving our teams better tools, clearer insights, and more scalable ways to support creative operations teams.I love building things—teams, journeys, health models, onboarding programs, digital touch experiences, and the kind of customer relationships that feel more like collaboration than support.Whether it’s reducing TTV, creating new implementation frameworks, or redefining what “great” looks like for customer experience, I’m at my best when I’m helping people succeed: customers, teammates, and the business.\"Extreme Ownership\" devotee
Experience
Vice President of Customer Success
Aug 2025 — Present
Education
University of Missouri Trulaske College of Business
BA
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