Jacquelyn Byrn

Manager, Customer Support @Greenway Health

MANAGEMENT SPECIALISTExperience in People Management and HRManagement specialist whose qualifications include a degree in psychology; experience with SOPs and people management; and detailed knowledge of mentoring, quality control and best practices. Six + years of experience in management and management support roles combined with 10 + years in customer support and sales; creation and deployment of solutions for better operations throughout various departments, increasing productivity and providing assets for diverse companies and organizations.Being a Customer Support Manager enables me to continue to refine my people management talents. Building professional progression paths for my team of 15 technicians and 2 reporting supervisors as well as helping to promote better customer service skills, time management and case documentation understanding are all part of the daily role. I also present a now companywide course on proper case documentation as pertains to our client needs and help to train new hires for their entry into the support organization. Enabling technicians to reach across department boundaries to build professional communication ties is a major factor in the continued success of our team as is supporting the dedication of the hard working individuals within the department.Previously acknowledged as the top sales recruiter in our company portfolio and asked to present a portfolio based presentation on peer to peer communication and relationship building as pertains to recruiting within management teams, I strive for excellence and high productivity in everything I do.