Jacqueline Rodriguez
Coe Specialist Ii @Uber
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WORK HISTORY
Coe Specialist Ii @Uber
Chicago, IL, US
Churn Prevention Program: Inbound- Address restaurant queries on contract changes- Research merchant operational status, including closures- Resolve issues related to account deactivations and service concerns- Identify and discuss opportunities for improving merchant experience- Determine and initiate follow-up actions based on case outcomes.Churn Prevention Program Outbound Gig July 2024 - October 2024 Contribution- Completely overhauled the CPP Outbound Knowledge Base, updating information and processes to align with business needs- Created, edited, and published content on the internal knowledge base platform- Sourced and integrated feedback from both team members and stakeholders- Curated and Managed Biweekly CPP Newsletter for stakeholders.Awards: August 2024: CST Xtra Award
ABOUT JACQUELINE RODRIGUEZ
Self-motivated with diverse experience in marketing, social media, sales, and customer service. Accomplished in growing social media accounts by using data driven insight and quickly adapting to changes in the social landscape.
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