Jacqueline R.
Head of HR Operations & Recruitment @PSC Biotech® Corporation
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WORK HISTORY
Head of HR Operations & Recruitment @PSC Biotech® Corporation
Pomona, CA, US
Strategic HR Leadership & Global OversightI lead global HR strategy and operations for a rapidly growing life sciences firm with 450 employees and 1,500 contractors across 35+ countries. Reporting directly to the CEO and Board, I oversee organizational development, talent acquisition, succession planning, compensation, DEI, and HR systems—ensuring alignment between people initiatives and business goals across three distinct divisions.Talent Transformation & Culture ImpactOver the past few years, I’ve spearheaded a holistic transformation of our talent strategy and performance culture. By launching a cross-functional initiative focused on internal mobility, feedback-driven performance management, and executive–employee communication, we raised our Glassdoor rating from 1.1 to 4.4. I also built our leadership pipeline from the ground up, delivering succession plans for over 150 roles, and introduced standardized review cycles that brought cohesion and clarity across the business.Operational Efficiency & HR Systems OptimizationOn the operations side, I drove significant efficiency gains by centralizing recruiting, accounting, and payroll systems into a global back office in India. This not only reduced costs but unlocked 24/7 productivity. I also led the consolidation of our HR tech stack into a single platform (Paycom), replacing fragmented systems and manual processes to improve data visibility and save both time and headcount.From advising the Board on five-year workforce plans to ensuring compensation governance aligns with strategic priorities, I’m proud to serve as a partner to the business—leading with both empathy and accountability to build a stronger, more resilient global organization.
EDUCATION
UCLA
Master’s Degree, Human Resources Management
UCLA
Bachelor’s Degree, Business Administration
Coach Training EDU
Certification, Executive Life Coach
SKILLS
ABOUT JACQUELINE R.
As an HR executive with 20+ years of global HR leadership, I specialize in building high-performing cultures, scaling people operations, and aligning talent strategy with business transformation. My experience spans 26+ countries and 60+ M&A integrations, where I’ve led talent acquisition, succession planning, and organizational development across public, private, and PE-backed companies.Throughout my career, I’ve partnered with CEOs and Boards to architect people strategies that elevate performance, improve engagement, and drive business results. From revamping global recruiting pipelines to designing scalable succession frameworks, I’ve delivered solutions that accelerate growth, streamline operations, and unlock productivity at every level of the organization. Global Talent Acquisition & Succession Planning – Hired and developed pipelines for 150+ roles, including leadership Workforce Planning & Organizational Design – Aligned talent with enterprise goals and five-year roadmaps DEI, Culture & Engagement – Elevated Glassdoor from 1.1 to 4.4; improved culture metrics by 245% HR Systems & Process Improvement – Centralized systems and replaced legacy tools to reduce cost and inefficiency M&A Integration & Change Leadership – Successfully integrated 60+ acquisitions with minimal disruption Compensation Strategy & Governance – Built equitable, performance-based pay structures with Board oversight Executive Coaching & C-Suite Advisory – Guided CEO succession planning and investor-facing HR initiativesMy leadership style is strategic, people-centered, and results-driven. I believe HR should be a catalyst—not a constraint—for organizational performance. Whether driving global hiring strategy or restructuring operations for scalability, I bring clarity, empathy, and accountability to every initiative.I’m passionate about building thriving, future-ready organizations where people and business performance go hand in hand.
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