Jacqueline Smith

About Jacqueline Smith

I am a strategic People and Culture Executive with 15+ years of experience leading global HR operations, organizational transformation, M&A integration, and cultural evolution across high-growth, multi-location, and private and publicly traded companies. My passion is building workplaces where people thrive and business performance accelerates especially during periods of significant change, scale, or restructuring. I serve as a trusted advisor to CEOs, Boards, and executive teams on talent strategy, organizational design, succession planning, total rewards, and culture transformation. My leadership style blends data, business strategy, and a people-first mindset. I’ve successfully led due diligence and integration for multiple acquisitions, modernized HR technology, improved engagement globally, retained key talent through transitions, and built leadership pipelines for long-term growth. My superpower is being able to move seamlessly between big-picture strategy and hands-on tactical work as needed. Whether it\'s strengthening People Operations, navigating transformation, or preparing for scale, I help organizations unlock their highest potential.

Experience

1. Vice President of People

   Petmeds

   Jan 2022 — Present

   PetMeds is a publicly traded, eCommerce national pet health & pharmacy organization.Lead the people strategy for a mission-driven organization, serving as a strategic partner to the CEO to drive organizational effectiveness, culture evolution, and scalable growth.Led the HR integration of an acquired manufacturing location, guiding leaders through change management to ensure operational continuity while strengthening engagement and retention. Modernized our HR technology stack and streamlined legacy processes, building scalable infrastructure that improved compliance, reporting, and the overall employee experience.Throughout this work, the focus has been on creating a culture where performance and purpose coexist, and where people feel connected to both our mission and each other.

Education

• Nova Southeastern University

  BS, Psychology

  2010

Skills

• Talent Management
• Conflict Resolution
• Employment Law
• Workforce Planning
• New Hire Orientations
• Hris
• HR Policies
• Coaching
• Deferred Compensation
• Employee Handbooks
• Management
• Team Building
• Talent Acquisition
• Employee Relations
• Strategic Planning
• Payroll
• Recruiting
• Fmla
• Technical Recruiting
• Performance Management
• Benefits Administration
• Applicant Tracking Systems
• Training
• Exit Interviews
• College Recruiting
• Organizational Development
• Personnel Management
• Performance Appraisal
• Human Resources
• Employee Engagement
• Team Leadership
• Leadership
• Strategy
• Succession Planning
• Onboarding
• Policy
• Employee Benefits
• Employee Management
• Vendor Management
• Temporary Placement