Jacqueline Knotts

About Jacqueline Knotts

As a Sales Operations Specialist & Contract Administrator at W.L. Gore & Associates, I play a pivotal role in supporting customers in the Semiconductor Market and managing sales contracts within the defense sector. I work closely with the Sales Operations Team to ensure seamless contract preparation, negotiation, and execution, while ensuring full compliance with company policies and industry regulations. My focus is on mitigating risks, resolving disputes, and providing strategic support to the sales team, ultimately contributing to the growth of defense sales operations.Key Responsibilities- Collaborating with sales, product specialists, and business leaders to enhance the customer experience and drive growth in the defense sector- Managing the entire contract lifecycle, from quote creation and pricing agreements to contract reviews, with a focus on government contracts governed by FAR/DFARS regulations- Ensuring compliance with terms and conditions, identifying risks, and maintaining organized documentation- Acting as the voice of the customer by gathering forecasts, resolving complaints, and ensuring timely order delivery by coordinating with logistics and planning teams- Leveraging CRM/ERP systems such as SAP and Salesforce to generate reports, manage customer portals, and present insights to leadership- Supporting contract compliance, customer relations, and long-term contractual agreements while optimizing operational efficiency.In addition to my work at W.L. Gore, I bring a background in criminology and criminal justice, including a B.S. and M.S. from the University of Tampa, with minors in Political Science and Leadership Studies. My expertise in crisis management and strategic problem-solving, combined with my ongoing pursuit of a B.S. in Cybersecurity from Colorado State University Global, allows me to bring a comprehensive understanding of security and operations to my role. I am passionate about leveraging my diverse skill set to support both the Aerospace & Defense sector and the evolving landscape of digital security.

Experience

1. Sales Operations Specialist & Government Contract Administrator

   W. L. Gore & Associates

   Apr 2025 — Present

   Sales Operations Specialist & Government Contract Administrator | W. L. Gore & AssociatesIn my role as a Sales Operations Specialist & Government Contract Administrator at Gore, I partner with the Sales Operations Team to support customers in the Semiconductor Market and manage sales contracts in the defense sector. I ensure all contracts comply with company policies and industry regulations, working with internal teams to resolve disputes and support sales teams in contract preparation, negotiation, and execution. I thrive in dynamic environments and contribute to the growth of defense sales operations through meticulous contract management and effective communication.Key responsibilities include collaborating with sales, product specialists, and business leaders to enhance customer experience and drive growth. I manage the entire contract lifecycle, including quote creation, pricing agreements, and contract reviews, ensuring adherence to terms and conditions, particularly for government contracts governed by FAR/DFARS regulations. I also help mitigate risks associated with contract terms and maintain organized records of all documentation. My role involves gathering customer forecasts, managing customer complaints, and working with logistics and planning teams to prioritize orders and ensure timely delivery.I leverage CRM/ERP systems like SAP and Salesforce to generate and analyze reports, manage customer portals, and present quarterly findings to leadership. I act as the voice of the customer, contributing to account strategies and resolving issues efficiently. With a strong attention to detail, I ensure compliance with agreed terms and manage long-term contractual agreements.

Education

• Colorado State University Global

  Bachelor of Science - BS, Cyber Security

• University of Tampa

  Master's degree, Criminology and Criminal Justice

• Padua Academy

  High School Diploma

• University of Tampa

  Double Minor, Leadership Studies and Political Science

• University of Tampa

  Bachelor's degree, Criminology and Criminal Justice

• Colorado State University Global

  Certificate in Cyber Security, Computer Science