Jacqueline G.

About Jacqueline G.

Strategic Leader with 10+ years in Program Management with a background in engineering and experience in Financial Technology, Small Business/Consumer Lending and Banking, strategic partnership, 0-1 Product Launch and large scale cross-functional collaboration. Proven track record in strategic Portfolio planning and prioritization, tactical program execution using Lean PM/Agile, driving decision making, bias to action and ability to influence without authority. Partnered with engineering to bridge technical solution to product requirements. KEY ACCOMPLISHMENTS- Spearheaded a Credit Decisioning Platform for small business lending, directly reducing loan processing speed by 30%, reducing origination cost by 50%, double conversation rate, increased customer satisfaction by 25%- Launched 5x Buy Now Pay Later programs, generating €3M-€5M TPV in each country on the first 2 weeks of launch- Launched new Pay Now Platform to capture the untapped declined loan applications - Managed Apple Payroll Portfolio to implement 10-20 competing programs to 15 countries, supporting Apple Retail Expansion and HR lifecycle such as Bonus Package, Pay Increase, 401K, Employee Stock Purchase Plan, Employee Purchase PlanKey SkillSets:• Portfolio/Roadmap Planning & Prioritization• Business Strategy, Goals and OKRs definition• Program Charter and Leadership Reporting• Program Planning and Execution using Agile/LeanPM• Building Cross functional relationship with teams & clients• Technical Solutions & System Design • Business/Systems/Operations Analysis - Regulatory and Legal Compliance• Risk Mitigation• Dependency Management • Drive Executive Decision Making • Tracking Launch Readiness • Launch Management - Planning and Pacing to OKRs/Business Goals• Building a collaborative Ways of Working and high performing culture

Experience

1. Staff Technical Program Manager

   Intuit

   Dec 2024 — Present

   Launched Quickbooks Capital Marketplace platform in 4 months and onboarded 3 external partners to offer targeted lending options to SMBs using customers sales/revenue data. Responsible for driving solution to solve SMB’s access to capital/cashflow to run their business effectively and drives incremental referral revenue to Quickbooks Manage the Quickbooks Capital portfolio to drive high profile initiatives towards business goals Manage quarterly engineering velocity to deliver against planned goals and initiatives, and provided visibility/retrospective to improve quarter over quarter execution

Education

• Monash University

  Bachelor, Computer Science

• Ngee Ann Polytechnic

  BTEC Higher Diploma, Computer Science

• Boston University

  Master's degree, Computer and Information Sciences, PM

Skills

• Agile Methodologies
• Sdlc
• Saas
• Software Development Life Cycle (Sdlc)
• Testing
• Pmo
• Leadership
• Project Delivery
• Program Management
• Jira
• Quality Assurance
• Software Project Management
• Software Development
• Scrum
• Project Management
• Enterprise Software
• Project Planning
• Confluence
• Cross-Functional Team Leadership
• Web Applications
• Software as a Service (Saas)
• Process Improvement
• Strategy
• IT Strategy
• Weblogic