Jacqueline Oliveira Silva

WORK HISTORY

EDUCATION

ABOUT JACQUELINE OLIVEIRA SILVA

Over 25 years of experience in the credit card and electronic payments general market, working in Development Project, Information Technology, Customer Relations and Operations. • Experience in managing and operating business of large enterprise accounts like Redecard, Itaú BBA, Citibank, C&A, Intermédica, among others; • Extensive experience managing IT Outsourcings Area (Systems Support, development projects and other services for the IT area); • Experience and facility of assembly operations for customer service. All operations with quality and performance indicators; • Focus on results; • Facility on managing professional teams (managers and engineers); • Ability to recognize business opportunities, generating increased customer base and profitability; • Experience in developing programs and products related to credit cards, CDC, debit cards, private label cards, smart cards, vouchers, among others; • Ability in customer retention through relationship actions; • Strategic vision, adaptability, creativity, proactivity and a strong focus on results, with ethics and transparency complement my profile.