Jacqueline G. Caputo

WORK HISTORY

EDUCATION

ABOUT JACQUELINE G. CAPUTO

OPERATIONS & CLIENT MANAGEMENT client relationships is a fundamental building block to any business and can translate into tremendous revenue and business growth over time. Regardless of the industry, if this key equation does not have a prominent position in a business’ strategic plan, profits fall and referrals COMPLIANCE & LEGAL risk and compliance initiatives for a multi-family tech company, focusing on regulatory environments, including utility billing regulations, and liaising with legal departments and & CUSTOMER EXPERIENCE leverage a strong business acumen with a commitment to customer experience, implementing innovative policies and systems, mitigating risk, and continuously improving processes and performance to achieve organizational and customer success.Throughout my career, I have been successful in launching new technology and initiatives that leverage client and internal data to create seamless processing and reporting. I have been labeled as an analytical visionary capable of growing relationships at all levels and recruiting and coaching top-tier teams with a “lead-by-example” leadership style to enhance ROI and provide an extraordinary level of service to customers across diverse market segments. Focused on always adding value to organizations and optimizing the customer experience, I welcome the opportunity to connect with colleagues and friends and can be contacted at a key role on the team that identified the potential for $32M in increased client NOI by optimizing processes and supporting account managers to meet an aggressive client quarterly business review mandate.⏩Built a team from the ground up, growing resources by 3x to support organizational growth.⏩Guided a global team of support analysts to increase US output by 170%. ⏩Created an innovative automated tool to streamline and speed up processes, creating a new revenue stream for a national organization.⏩Scaled a new product to serve all & ManagementProject ManagementC-Suite CommunicationsRelationship ManagementCustomer Experience & SuccessRisk Mitigation & ManagementRegulatory ComplianceProcess & Performance ImprovementTeam Building & DevelopmentProcess OptimizationProduct Development & LaunchPerformance ImprovementSolution DevelopmentTechnology InnovationStakeholder E••••••••@gmail.com31••••••17