Jacqueline Broussard

About Jacqueline Broussard

If opportunity doesn’t come knocking, build yourself a door” (Milton Berle). That is my professional mantra and truer words have never been spoken.I am a dynamic educator, leader, and storyteller that lives at the intersection between strategic learning design and facilitation of human experience. One could say that I am obsessed with helping others fulfill their full potential. With over 15 years of experience in the combined fields of learning and development, leadership, and organizational effectiveness, I have a well-rounded collection of experiences to offer the most prestigious of organizations.Areas of specialized expertise: • New hire onboarding• Learning design• Program management• Team building & development• Executive relationships • Communication strategy • Customer Experience business operations• Strategic & tactical planningMy objective is to continue pursuing professional growth and opportunities, particularly within the field of Talent and Organizational Development.

Experience

1. Corporate Training Manager

   GALLO

   Jan 2023 — Present

   Leads enterprise learning delivery strategy and team of 4, supporting global employees across multiple functional areas including: Leadership development, onboarding, diversity & inclusion learning, and workforce capability programs.• Built corporate delivery function from the ground up — designed structure, operations, success metrics, and documentation for all core programs (Orientation, Gallo U Professional Development), establishing continuity and scalability during organizational change.• Owns scalable learning programs that integrate research-based frameworks, measurable success metrics, and continuous improvement cycles, such as: show rate, cancellation rate, and learner engagement dashboards to quantify impact.• Redesigned leadership development experiences using adult learning and behavior change principles, resulting in higher knowledge retention and improved participation across key learning pathways.• Partner with senior leaders and cross-functional teams to diagnose workforce capability gaps and design targeted interventions that improve team performance and organizational effectiveness.• Delivered flagship enterprise learning events with audiences of 300+(e.g, Learning Day), leading 40+ facilitators to produce 20+ concurrent sessions with a 90% NPS and record participation, fostering a scalable culture of learning.• Implements AI-driven and digital learning tools to streamline delivery, enhance learner experience, and improve content development efficiency, positioning the function for greater agility and automation.

Education

• San Joaquin Delta College

  Associate of Arts (A.A.), Social and Behavioral Sciences

  2011 — 2015

• University of San Francisco

  Master of Arts - MA, Teaching English as a Second or Foreign Language/ESL Language Instructor

• University of San Francisco

  MS Organizational Development, Business Administration and Management, General

  2018 — 2021

• University of the Pacific

  Bachelor's degree, Organizational Behavior

  2015 — 2017

Skills

• Microsoft Excel
• 10 Key
• Outlook
• Event Planning
• Leadership Development
• Leadership
• Microsoft Office
• Sales
• Organizational Development
• Public Speaking
• P&L Management
• Management
• Team Building
• Microsoft Powerpoint
• Food & Beverage
• Customer Service
• Marketing
• Retail
• Business Strategy
• Social Media
• Administrative Assistance
• Teaching
• Time Management
• Sales Management
• Microsoft Word
• Wine & Spirits Industry
• Quickbooks
• Bar
• Strategy
• Human Resources
• Training