Jacqueline Cortes

Salesforce Analyst @UCLA Health

Los Angeles, CA, US
MOBILE NUMBERS
+13•••••••31

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WORK HISTORY

Aug 2025 — Present

Salesforce Analyst @UCLA Health

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Los Angeles, CA, US

Key Responsibilities:• Perform troubleshooting, maintenance, and optimization of existing software applications and hardware.• Design, build, test, and support new applications and modules within the portfolio and service line.• Develop a deep understanding of software applications, hardware architecture, and operational workflows.• Collaborate with business owners, vendors, and ISS team members to evaluate and recommend solutions for complex problems.• Ensure applications align with organizational policies, procedures, and constraints for clinical and business operations.Applications Supported:• Salesforce Health Cloud• Salesforce Service Cloud• Salesforce Experience Cloud• Agentforce• Salesforce Data Cloud

EDUCATION

2012 — 2017

California State Polytechnic University-Pomona

Bachelor’s Degree, Computer Information Systems

SKILLS

Project ManagementCustomer ServiceProject PlanningBusiness IntelligenceBusiness Process ImprovementTeam LeadershipSocial MediaLeadershipVendor ManagementPublic SpeakingChange ManagementSalesProcess ImprovementManagementBudgets

ABOUT JACQUELINE CORTES

Experienced Systems Analyst and Salesforce Administrator with a demonstrated history of…

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