Jacqueline Cortes
Salesforce Analyst @UCLA Health
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WORK HISTORY
Salesforce Analyst @UCLA Health
Los Angeles, CA, US
Key Responsibilities:• Perform troubleshooting, maintenance, and optimization of existing software applications and hardware.• Design, build, test, and support new applications and modules within the portfolio and service line.• Develop a deep understanding of software applications, hardware architecture, and operational workflows.• Collaborate with business owners, vendors, and ISS team members to evaluate and recommend solutions for complex problems.• Ensure applications align with organizational policies, procedures, and constraints for clinical and business operations.Applications Supported:• Salesforce Health Cloud• Salesforce Service Cloud• Salesforce Experience Cloud• Agentforce• Salesforce Data Cloud
EDUCATION
California State Polytechnic University-Pomona
Bachelor’s Degree, Computer Information Systems
SKILLS
ABOUT JACQUELINE CORTES
Experienced Systems Analyst and Salesforce Administrator with a demonstrated history of…
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