Jacqueline Woodham
Customer Experience Leader @Sky
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WORK HISTORY
Customer Experience Leader @Sky
Customer Experience Leader – look after your people and they will look after your customer. This is the approach I adopt within my role. Leading a high performing Mobile retention team within the Comms Centre of Excellence I develop and empower a team of advisors to deliver against KPIs whilst providing a high standard of service to every customer. Coaching is a consistent part of my role and one of my biggest strengths. I was the NPS Champion within my site and worked closely with stakeholders across the save estate to help achieve goals. I also lead the new Aspire journey within my site by running sessions and supporting advisors not only in my team but across the department. I am the social media advocate for Dunfermline which involves me promoting my workplace across social media channels such as Facebook. Passionate for the brand, being their for our people and helping to deliver the best service in the country. Not only is this Skys vision but it is mine.
EDUCATION
Dunfermline High School
Higher Education
Dunfermline High School
Higher, Business, Management, English, Home Economics, A
ABOUT JACQUELINE WOODHAM
As a highly experienced leader I am enthusiastic, passionate and a service focused individual with extensive experience in customer service and sales roles. With a proven track record of delivering against Sales and Service KPI’s my strengths include; inspiring people to be at their best to deliver results, excellent oral, written and face to face communication skills, and most importantly my biggest strength and passion lies with the helping and supporting others to achieve their goals by sharing my knowledge and experience. I have been recognised for having a strong ability to engage people and motivate others which I believe is key to delivering a great level of customer service.
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